Returns Policy

We aim to depict items and images on our website as true possible the products but cannot guarantee every device will accurately actual colour fibre detail of sheepskin products.

If you are hesitant or unsure please contact us and we can send samples for you to view at home. We are here to help and talk through what is right for you.

Please call +64 3 443 4376 or email hello@wilsondorset.com

If for any reason you are not happy, please contact us as soon as possible within 48 hours of receipt of your product(s). Please note that we can only accept returned items where agreed with us prior to return.

Change of Mind: We do not allow returns on the basis of Change of Mind. Should there be extenuating circumstances, we will consider returns for Change of Mind on a case by case basis. If agreed, we will issue a credit note or exchange at our discretion. Such items will incur a restocking fee of 10% of the RRP. Item(s) must be returned in unused condition with product swingtags and original packaging. Shipping will not be reimbursed and the return shipping will be at your expense.

Please contact us hello@wilsondorset.com or +64 3 443 4376 to discuss. 

Sale Items: sale items are final and not returnable, as noted on our website.

Damage Claims: all delivery damage claims must be submitted within 24 hours of delivery of goods. We ask that you carefully inspect your order immediately upon receipt and submit evidence of damage through to us via email hello@wilsondorset.com. This ensures we can meet our requirements of advising our carriers in the time frame set out by them. Damage claims made outside of this 24 hour window may not be possible due to the rules imposed by delivery agents.